Really? A small outpost on a remote island in Tierra del Fuego is the fifth most-loved airport in the
world?
Strange and subjective as this may seem, it all starts to
make sense when you think about how little love there actually is for any
airport in the world.
10. Auckland Airport ,
Auckland , New Zealand
The Rugby World Cup was the perfect excuse for a
face-lift.
Should a first-place Skytrax World Airport Award for the
Australia/Pacific region be much reason to gloat when there is not much
competition?
When this accolade could likely be extended to most of
the Southern Hemisphere -- the answer is yes. Like its rugby team, New Zealand ’s
mysterious capacity to outperform much bigger places applies to its flagship
aviation facility too.
Then there’s the “Kiwi geniality factor,” which in an
airport that now supports over 20 international carriers, is more than just
about free Steinlager beer on long haul Air New Zealand
flights.
“When we asked airport staff for directions here,” notes
one passenger, “we were actually walked to the location in question.”
Montevideo Carrasco, An airport worthy of Ryan Bingham.
Finding contentment in virtually any airport in the Americas
usually depends mainly on the book and/or beverage in your hand. One of the few
exceptions to this rule is now hiding in Uruguay ,
which garners the kind of air passenger enthusiasm that Buenos
Aires , Belize City or Baltimore can’t even
fathom.
“This airport is breathtakingly beautiful, spotless
clean, and efficient,” writes one recent passenger at airline and airport
review site, airlinequality.com.
“Attractive architecture, spacious, clean, lots of light.
Smooth check-in, security control and immigration,” gushes another. “Try the
small coffee shop next to Gate 8 with an outdoor terrace!”
People passing through Montevideo are digging its airport’s sleek,
glassy, curvaceous US$165 million makeover which was completed a couple of
years ago and will surely score a cameo in "Up in the Air 2."
In a building this bright and shiny, even things that
might bum passengers out in regular airports (What, no fast food court?) just
make this one seem even more sophisticated.
Amenities include a full-service restaurant and
third-floor observation deck with long, sunny views that thankfully don’t reach
Sao Paolo-Garulhos even on a clear day.
8. Victoria International, Victoria , Canada
Like, for example, hosting a special “chocolatier”
exhibit or unveiling a 2.5-kilometer bike path around the perimeter.
Tucked in a scenic peninsula on Vancouver Island about 20
minutes from mercilessly pleasant downtown Victoria
and a picturesque ferry ride from mainland British
Columbia , Victoria
“International” (the moniker derives from connections to SeaTac and San Francisco ) handles well over a million annual domestic
and U.S.
passengers.
That’s a lot for a terminal with nine little gates, three
luggage carousels and a cozy glassy atrium. But it doesn’t feel like it. “I was
out within 10 minutes of the plane touching down,” says one recent
passenger.
Bottom line: this is the way everyone envisions entering Canada , and
almost never does.
OK, so maybe not everyone loves Switzerland ’s
largest airport when they’re getting squeezed onto the Skymetro to Terminal E,
grilled by a hair-splitting security officer, or paying through the teeth for a
puny sandwich.
But it’s a speedy train ride, security’s just doing its
job and you could eat your lunch off the floor here.
Recent expansion projects, renovations and increasing
crowds may have hampered the facility’s cuckoo-clock efficiency rep of late,
but projects here -- like new terminals, observation decks, a children’s
airport-themed play area -- actually get done.
From the airport, there are few better train systems
connecting passengers to the rest of Europe .
And few other airports are routinely decorated with as
many consumer-oriented awards as Zurich, which placed first in this year’s
World Travel Awards, first in Europe (second in the world) in last year’s
Business Traveller Awards and third in Europe in the 2010 Consumer Awards.
6. Tampa
International, Tampa , United States
Never mind aviational blights like LAX or MIA that live
down to their acronyms; it’s a shame those sturdier major U.S. hubs don’t
get more respect. Atlanta-Hartsfield, Chicago-O’Hare, Dallas-Fort Worth.
These behemoths decently convey some of the largest,
hardest-to-please throngs of air travelers on earth, who rag on them
constantly.
Mid-sized American airports tend to fare better -- in
random places like Portland, Oregon, Milwaukee, Wisconsin, Hartford,
Connecticut and (all kidding aside) Detroit -- which get some due appreciation
in the public eye.
The open-air walkways at Honolulu
and Maui also earn raves -- though, given
their location and high percentage of travelers coming specifically to brighten
their moods, any Hawaiian airport has a bit of an unfair advantage.
But Tampa , home of the
first Landside/Airside Terminal Complex structure, a frequent Global Airport
Efficiency Award winner, and recipient of a Second Best
Airport in the World in
an aging J.D. Powers & Assoc. customer satisfaction survey, takes the
lion’s share of shout-outs.
Travelers through Tampa continue to wax on about its
efficient, tram-connected wheel-spoked design that ends all running to distant
gates (Denver, are you listening?), its affable Floridian staff that aren’t
like those tired, moody cadavers in Orlando, its tasteful galleria of stores,
boutiques and restaurants that wouldn’t dare deprive waiting passengers of a
Ron Jon Surf Shop.
The only frequent beef here is that no major airline has
elected to make this place its hub. But if Tampa is smart, it won’t be going there any
time soon.
The world is dotted with cruddy, old air terminals
plunked in the middle of nowhere, seducing passengers with their wild natural
surroundings, hair-raising 50-meter runways and pimply teenage luggage crews.
But the modern, chalet-ish facility nestled on the
outskirts of Ushaia between the Martial
Mountains and the Beagle
Channel on the bottom of the civilized world (aka “the world’s southernmost
international airport in the world’s southernmost town”) is an
inspired-looking, 747-friendly place.
All slick gable roof and broad timber-beamed interior,
you’d half-expect to find a ski boot rental counter in the basement.
There isn’t one. But the lounge is quite nice, the bar is
open, the Wi-Fi’s on the house and there’s a respectable duty free shop. Not
bad for an outpost serving mainly as a gateway to Patagonia, Antarctica and the
Falklands .
Airports like Jackson Hole
could learn something here. And your arrival is nearly as dramatic as
descending over the Tetons -- with sweet views of the lower Andes
before rolling onto a rugged archipelago on the edge of the habitable planet.
Yeah, you’re out there. Cheeseburger and a cocoa, please.
4. Munich Airport , Munich ,
Germany
Last year passengers
napped on camp beds while waiting for air traffic to resume after the volcanic
ash shut down airspace.
Now that Lufthansa’s second base (after bigger, busier,
far less loved Frankfurt) has swiftly grown into a major international airport
facing its own capacity issues and contentious third runway plans, it could
easily succumb to the stress-inducing foibles of other award-winning European
hubs -- like Amsterdam (nice leather sofas, but what’s with the lines?) and
Copenhagen (is this an airport or a shopping mall with a sauna?).
But so far, so good.
Smack in the middle, the facility’s airy shopping and
recreation area -- Munich Airport Centre -- is easily accessible to all
passengers without feeling pushy.
A “Bavarian hospitality” ethos here means this is one of
the few airports on either side of the Atlantic where a no-frills T2 passenger
can enjoy free tea and coffee and a T1er can happily sit out a flight delay at
Air Bräu, a micro-brew worthy of a college town.
3. Seoul
Incheon, Seoul , Korea
Seoul Incheon"I don't even care if the flight leaves
on time."
At 10 years young, South Korea’s pin-up airport continues
to wow passengers with its bright and airy arrival halls, its futuristic
connecting train terminal, its Pine Tree and Wildflower gardens and its
boggling array of amenities that include private sleeping rooms, free showers,
round-the-clock spa facilities, ubiquitous Internet lounges, a golf course and
an ice skating rink.
And all this without forgetting why most people actually
come to airports: not so much to work on their double axels or putting, but to
get somewhere else as quickly and painlessly as possible.
Crowned as the world’s top airport in the annual,
customer-survey-based Airport Service Quality Awards, ICN is one of only three
in the world with a full five-star Skytrax rating -- along with the next two
airports on this list.
Why is Seoul
number three? Bring Cirque du Soleil here and we’ll see about next year.
In the meantime, check out the traditional Korean music
performances or acrobatic shows on the first floor open stage. And don’t forget
to swing by the Korean
Culture Museum .
“It was nice to see several cultural experiences placed
around the terminal,” writes one airlinequality.com passenger. “How many of us
go through an airport and learn nothing of the country we are in?”
Changi airportIf this isn't good enough, there's always
the theater room.
Is there a bigger compliment to an airport than travelers
routinely scheduling more time here just to have fun and relieve stress?
Spotless, flawlessly organized and stocked with
conveniences that continue to lock Singapore for the gold, silver or
(in an off-year marred by constructing more improvements) bronze in every
serious annual airport poll, here’s the place that re-invented what airports
can be.
That is -- places with pools, whirlpool baths and massage
tables, prayer rooms and rooftop bars, LAN gaming areas and free movie
theaters, koi ponds and butterfly gardens.
Changi’s massive interiors may require some hiking -- on
efficient travelators or shuttle trains -- to distant gates or between
terminals. But as long as you’re not running to catch a flight, it’s no O’Hare
or Heathrow-style headache. More like a tour of what an elite international airport
can and should be.
Above all, it’s the mandated comfort factor here that’s
most appreciated by passengers gravitating to relaxation lounges or, in a
pinch, reclining slumber chairs with flat-screen TVs spread throughout the
terminal floors.
Based on its four C voting criteria -- Comfort,
Convenience, Cleanliness and Customer service -- Sleeping in Airports has
granted SIN its coveted Golden Pillow Award for 15 straight years.
1. Hong Kong
International, Hong Kong
Now that its place as one of the great land reclamation
projects of the 20th century is, well, 20th-century, HKIA is onto newer
benchmarks -- including entering the world’s 50 million annual passenger club
(shared with only 10 other airports) and becoming the busiest freight airport
on earth.
This kind of pressure might sink a less inspired or
prepared facility (the airport currently has a multi-phase Master Plan 2030 in
the works which will see it through the next couple decades), but Hong Kong
keeps looking better and more five-star functional with everything thrown at
it.
And not just for cargo carriers, but for more than 900
daily flights’ worth of satisfied travelers whisking through this foolproof hub
-- offering loads of opportunities for lounging, golfing, fine-dining, 4-D
movie theater-ing, free Wi-Fi’ing and simply wishing that this year’s Skytrax
World Airport of the Year could be replicated in London, Paris, New York,
Juneau … anywhere outside of Asia.
Considered one of the most accessible airports in
operation today, Hong Kong ’s swift and
driverless Automated People Mover is both ultra-convenient and
kind-of-forbidding.
Refrence:Jordan Rane
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